One of the ways that I have dealt with my father’s recent passing was setting up my Carousell shop. I needed an additional income stream aside from my freelance work and Human Nature online shop, so a buy-and-sell online platform sounded like an exciting opportunity for me. I had a closet filled with pre-loved objects which I have worn with great care. I knew that there were other fashion-forward individuals out there who could find joy in owning my things, which were all in excellent condition. I started with just a few items to test the market, until I was able to sell some things and learn more about customer service.
Most of the customer service in Carousell involves price negotiation with clients, and discussing payment and shipping options. To simplify my life, I only offer two payment options, and one shipping partner. This has saved me time, and streamlined my selling process. Carousell also has an in-house customer service team that handles reports regarding abusive users. I recently reported a buyer who has falsely accused me of shipping a defective item, when in fact I have sent her a pair of eyeglasses in excellent condition. I felt safe in the app despite the accusatory review left by this particular customer, because I knew that I am protected as a seller. I also learned from this incident. I realized that some buyers have the tendency to make false accusations, so it pays to take photos of the item prior to shipping. This is something that I will practice moving forward, to ensure my buyers that I am sending out quality items, and to protect myself as well.
Nothing beats the joy of selling items from my own closet, and cleaning my room in the process. I feel lighter and more at peace whenever I sell something that is attached to a memory of mine. I know that all my belongings deserve a new lease in life, so if that means being sold to another fashionista, then so be it.
Having said that, I hope that you will check-out my Carousell shop here: www.carousell.app.link/samblucas13. Feel free to chat with me should you have questions regarding my items!
I hope to serve you on my shop soon!