I got a surprise in the mail the other day. My favorite yarn store, The Attic Yarn and Craftery, sent me a replacement for my Furls 4mm Blackwood crochet hook. They also sent me a brand new journal which totally fits my style!
Furls does have a solid customer support reputation, but still, The Attic still coordinated to them for me. They also shipped it to me for free, which was unexpected since I was prepared to shoulder the expenses.
However, I truly appreciate their kind gesture. My hook accidentally got broken, and they were able to assist me in having it replaced.
The journal and kind note also made me smile.
I appreciate it when my favorite brands and the people behind them become my friends in real life. There are a number of yarn stores in the country today, but The Attic has been kind enough to help me during a difficult time in my family’s life (we are caring for a sick family member). I am grateful for their kindness and generosity. I pray that they will have more loyal customers in the future!